Last updated: 21 March 2026
1. Introduction
This privacy policy explains how Dr. Victoire Kotur de Castelbajac Ltd (“we”, “us”, “our”) collects and uses information when you visit our website at victoirekoturdecastelbajac.com. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to protecting your privacy and handling your data with care and transparency. This policy covers only data collected through this website — clinical records and medical data are governed separately by the practices where consultations take place.
2. What Data We Collect
We keep the data we collect to a minimum. Depending on how you interact with our website, we may process the following:
- Contact form submissions — If you use a contact form on our site, we collect the information you provide (such as your name, email address, and message) in order to respond to your enquiry.
- Appointment bookings — When you book an appointment through a third-party booking platform (The Medical Chambers), you are directed to their website. We do not directly collect booking data through our site, but we may receive your details from the clinic to arrange your care.
- Website analytics — We use Google Analytics 4 to understand how visitors use our site (e.g. which pages are visited most, how users navigate between pages, and which content is most helpful). Analytics data is only collected if you consent via the cookie banner. Google Analytics uses cookies to distinguish unique users and sessions. Data collected includes pages visited, time on page, referral source, approximate geographic location (city level), device and browser type, and interactions such as button clicks. This data helps us improve our website and the information we provide. Google processes this data on our behalf under their privacy policy. We do not use this data to identify you personally.
3. Third-Party Resources
Our website loads certain resources from external services to ensure it displays and functions correctly:
- Google Fonts — We use typefaces served from fonts.googleapis.com and fonts.gstatic.com. When your browser requests these fonts, your IP address may be transmitted to Google. Google’s privacy policy applies to this data. We use Google Fonts to ensure a consistent, accessible reading experience across devices.
- Lucide Icons (unpkg.com) — We load icon assets from the unpkg.com content delivery network. Your IP address may be transmitted to this service when icons are requested.
- Google Analytics — If you accept analytics cookies, scripts from googletagmanager.com are loaded to collect anonymised usage data. Your IP address is transmitted to Google but is not used to identify you personally. You can opt out at any time by declining cookies via the consent banner, or by using the Google Analytics opt-out browser add-on.
4. Cookies & Local Storage
We use cookies on this website for the following purposes:
- Essential (localStorage) — We use your browser’s localStorage to remember your cookie consent preference so that the consent banner does not reappear on every visit. This data is stored locally on your device, is not sent to our servers, and does not track your activity.
- Analytics cookies (optional) — If you accept analytics cookies via the consent banner, Google Analytics sets cookies (such as
_gaand_ga_*) to distinguish unique users and sessions. These cookies expire after 2 years and 24 hours respectively. No analytics cookies are set if you decline consent.
We do not use advertising cookies or social media tracking pixels on this website. You can change your cookie preference at any time by clearing your browser’s localStorage and revisiting the site.
5. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights in relation to the personal data we hold about you:
- Right of access — You can request a copy of the personal data we hold about you.
- Right to rectification — You can ask us to correct inaccurate or incomplete data.
- Right to erasure — You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
- Right to restrict processing — You can ask us to limit how we use your data in certain circumstances.
- Right to data portability — You can request that we transfer your data to another organisation or directly to you, in a structured, commonly used format.
- Right to object — You can object to our processing of your personal data where we are relying on a legitimate interest.
To exercise any of these rights, please contact us using the details below. We will respond within one month.
6. Contact
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:
- Email: admin@themedicalchambers.com
- Telephone: +44 20 7244 4200
7. Information Commissioner’s Office
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection:
- Website: ico.org.uk
- Telephone: 0303 123 1113
We would appreciate the chance to address your concerns directly before you approach the ICO, so please do get in touch with us first.